NeXusTC
Privacy Policy NeXusTC VN Player · Android

Delete your account

Information current as of August 12, 2026

A NeXusTC account is optional for free features. It is used to protect and restore purchases, subscriptions, linked devices, and rewarded access. You can delete it from the app or request deletion by email.

Method 1

Delete from the app

  1. Open NeXusTC VN Player and enter Store.
  2. Open Purchase account.
  3. Select Delete account.
  4. Read the confirmations and approve the deletion.

You will be asked to sign in again with the same Google account before the request is completed.

Method 2

Request deletion by email

If you no longer have access to the app, email us from the Google email address linked to the account. We may need to verify that you are the account holder before completing the request.

Prepare email request

Never send your password, purchase token, or full Google Play order number.

What we delete

  • your NeXusTC sign-in identity and email association;
  • account profile, linked devices, and active access records;
  • direct account identifiers and raw purchase tokens held by NeXusTC.

After a valid request, this data is removed from our active systems within 24 hours.

What we retain temporarily

  • pseudonymized purchase evidence for three years from the last commercial event;
  • security events for 90 days, or up to 365 days for confirmed fraud;
  • a pseudonymized record proving that the deletion was completed for 24 months;
  • data in our Firestore backups for up to 30 days. Firebase Authentication provider backups may take up to 180 days to expire.

These records do not retain your email or raw purchase token. A documented dispute, legal obligation, or legal hold may require a longer period.

Your Google Play subscription

Deleting your NeXusTC account does not cancel a Google Play subscription. Cancel it first in Google Play subscriptions. Deleting the account may remove NeXusTC access even if Google Play continues billing the subscription.

Files on your device

Deleting your account does not delete files stored on your device.

Contact

For account deletion or privacy questions, contact:

NeXusTC LLC
support@nexustcvn.com