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Privacy Policy

Last updated: August 12, 2026

This policy explains how NeXusTC LLC (“NeXusTC,” “we,” “us,” or “our”) handles information when you use nexustcvn.com, our support channels, and NeXusTC VN Player for Android.

1. Scope and product

NeXusTC VN Player organizes and runs compatible Ren’Py projects supplied by the user. NeXusTC does not provide or distribute games. The projects you import are processed on your device and are not sent to NeXusTC.

2. Information we process

Account and security. Signing in is optional for free features. If you sign in with Google, we process your email address, account identifier, sign-in provider, a protected installation identifier, linked-device records, integrity signals, and security events. We use them to authenticate you, protect purchases, enforce device limits, restore access, and prevent abuse.

Purchases and subscriptions. Google Play processes payments. NeXusTC receives the product, purchase or subscription status, expiry, acknowledgement and refund information, and purchase or order references needed to verify and restore access. We do not receive full card numbers or payment credentials.

Rewarded ads. If you choose a rewarded ad, Google AdMob and NeXusTC process the information needed to confirm the reward and prevent duplicate or fraudulent use. Temporary access is added only after confirmation.

Website and support. Cloudflare processes basic traffic and performance metrics without cookies, along with request and security data needed to deliver and protect this site. If you contact us, we process your email and the message, screenshots, logs, or device details you choose to provide. Do not send passwords, purchase tokens, full order numbers, payment details, or private project files.

3. How we use information

  • operate and secure the website, account services, purchases, subscriptions, and rewarded access;
  • verify, protect, and restore benefits attached to your account;
  • manage linked devices, quotas, and temporary access;
  • detect fraud, duplicate rewards, replay, and other abuse;
  • answer support requests and investigate technical problems;
  • comply with legal, accounting, refund, and dispute obligations.

We do not sell personal information.

4. Service providers and sharing

We disclose or allow processing only as needed to provide the service:

  • Google Play for distribution, billing, subscriptions, refunds, and purchase verification;
  • Google Firebase and Play Integrity for account access, backend processing, and security;
  • Google AdMob and User Messaging Platform for rewarded ads and consent choices;
  • Cloudflare for website hosting, delivery, basic traffic measurement, and security;
  • our email and support providers when you contact us.

These providers process information under their own terms and privacy policies. Information may be processed in the United States or other countries where a provider operates. We may also disclose information when required by law or to protect users, NeXusTC, or the public.

5. Advertising and consent

NeXusTC uses rewarded ads: you choose whether to watch one in exchange for temporary access. Google may process device, advertising, app-interaction, diagnostic, and approximate-location information inferred from IP, depending on your region and consent choices.

Where required, Google’s User Messaging Platform presents consent choices before ads are requested. You can reopen available advertising privacy options from the app’s Legal and privacy section.

6. Legal bases

Depending on your location, we process information to perform our agreement with you, comply with legal obligations, protect our legitimate interests in security and fraud prevention, and obtain consent where required, including for advertising.

7. Retention

  • Account, linked devices, and active benefits: while the account exists. After a valid deletion request, direct account data is removed from our active systems within 24 hours.
  • Pseudonymized purchase evidence: three years from the last commercial event, unless a longer period is required for an active dispute or legal obligation.
  • Completed billing operations and Google Play subscription notifications: 90 days.
  • Security events: 90 days; up to 365 days for confirmed fraud, or longer only under a documented legal hold.
  • Reward verification: an unused claim expires after 30 minutes; claim records may remain for the 24-hour consumption window plus up to 24 additional hours. Anti-duplicate transaction records remain for 90 days.
  • Technical abuse quotas: up to 72 hours.
  • Pseudonymized proof of an account deletion: 24 months.
  • Support messages: 30 days after the case is closed, unless a longer period is needed for an open request or legal obligation.

Our Firestore backups are retained for up to 30 days. Firebase Authentication data removed from active systems may remain in provider backups for the technical period described by Google, which can be up to 180 days. Backup data is isolated and expires under the provider’s deletion process.

8. Security

We use HTTPS, access controls, integrity checks, and purchase and reward confirmation. No online service can guarantee absolute security.

9. Your choices and rights

You may use free features without signing in, sign out, manage advertising privacy choices, restore purchases, or delete your NeXusTC account. Depending on your location, you may also request access, correction, deletion, restriction, or a copy of personal information we hold.

Delete your NeXusTC account

Use the in-app controls or the email request described on our deletion page.

Account deletion instructions

To make a privacy request, email support@nexustcvn.com. We may need to verify that the account belongs to you.

10. Children

NeXusTC is not directed to children under 13. If we learn that we received personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

11. Changes

We may update this policy when the product, providers, or legal requirements change. We will update the date above and provide any additional notice required by law.

12. Contact

NeXusTC LLC
support@nexustcvn.com